At Brew City Marketing, we are committed to delivering high-quality digital marketing, website design, and SEO services tailored to your business needs. Because our work is service-based and customized, we do not offer returns once services have been rendered. However, we believe in fairness and transparency, so our policy is outlined below:

Deposits & Payments
  • All deposits made to begin a project are non-refundable. Deposits secure your place in our production schedule and cover initial setup, planning, and administrative costs.
  • Final payment is due upon project completion, as outlined in your contract.
Service Cancellations
  • If you choose to cancel a project before work has begun, you may be eligible for a partial refund, minus administrative fees.
  • If cancellation occurs after project work has started, the deposit and any hours worked to date are non-refundable.
Digital Products & Hosting
  • Domain names, hosting fees, SSL certificates, third-party software licenses, and similar digital products are non-refundable, as they are purchased on your behalf and cannot be returned once issued.
Scope & Fulfillment

Our services are considered delivered and fulfilled once the agreed-upon work has been completed and provided to the client, even if substitutions of equivalent tools, themes, or methods are used in place of originally specified items.

  • Minor clerical errors or references in documentation do not alter the scope of work or constitute grounds for cancellation or refund, provided that the completed work meets professional standards and the functional requirements outlined in the project agreement.
  • Clients acknowledge that design preferences, subjective opinions, or changes in direction after project delivery are not grounds for refund. Additional revisions beyond the agreed project scope may be billed separately.
Website Updates & Billable Hours
  • Work performed on a billable hourly basis (including website updates, content edits, additional revisions, or overages beyond contracted scope) is non-refundable once completed.
  • By approving and paying for such services, clients acknowledge that the work has been delivered and accepted.
Satisfaction Guarantee

We aim for complete client satisfaction and will make reasonable efforts to address concerns, revisions, or adjustments as outlined in your project scope. Requests beyond the original scope may be billed separately.

Dispute Resolution
If you are unsatisfied with your service, please contact us directly at info@brewcitymarketing.com within 10 business days of delivery. We will review your concerns in good faith and work toward a resolution.